Contact Us
Phone:321-725-5365 | Fax:321-242-5755 | Address: 2281 Eau Gallie Blvd, Melbourne, FL 32935

FAQs

Appointments

Q: Do I need to make an appointment to be seen for an emergency?
A: No. We see patients on a walk in basis.

Q Do I need to make an appointment to see a specialist?
A: Yes. Specialists are only available during specific hours.

Emergencies & Treatment

Q: What should I do if my pet ate my medication?
A: Find out what kind and the strength of the medication and call poison control immediately 1-888-426-4435. A consultation fee will be charged. You may also bring the pet straight to AECC.

Q: It is the weekend and we ran out of my pet’s medication could you fill them?
A: No. We are not a pharmacy. In a situation where your pet MUST take the medication at all times, like seizure medication, heart medication, or insulin, a medication may be filled upon examination by our emergency veterinarian. The original medication bottle would need to be brought in with the patient.

Financial Questions

Q: How much is a visit to your facility?
A: The Emergency Exam and Consultation Fee is $98. A Specialty Consultation (surgery, neurology, internal medicine, avian & exotic medicine or rehabilitation) is $115. The consultation prices of our visiting specialists (dermatology, cardiology) vary. Please call for more details about our visiting specialists. An in-depth treatment plan will be provided after the physical examination of your pet. Rehabilitation consultations also include your first rehab session and boarding for the day.

Q: What type of payment do you accept?
A: Cash, Visa, MasterCard, American Express, Discover, Care Credit, and Citi Health

Q: Do you offer payment plans?
A: We do accept Care Credit and Citi Health cards which offer zero interest payment plans.

Services

Q: Do you administer vaccines?
A: No. For vaccinations you should visit your primary care veterinarian.

Q: Are you affiliated with my primary care veterinarian?
A: Not directly, we are a privately owned practice. In emergency and specialty care situations, we partner with your veterinarian to provide the most comprehensive care for your pet. We do not have direct access to your pet’s records from your primary care veterinarian.

Q: Do your veterinarians make house calls or have an ambulatory service?
A: No. We only provide care within our facility.

Q: Is there a veterinarian on staff all night?
A: Yes. We have a veterinarian and at least two technicians on staff 24 hours a day, 7 days a week. We do not close for holidays or hurricanes!

Q: How long can I expect to wait?
A: Most appointments take from 30-45 minutes. Wait time in the reception area is minimal. It does vary depending on the number of cases within the facility upon your arrival.

Reference

Q: What is the number for Brevard County Animal Control?
A: 321-633-2024

Q: Are you the humane society?
A: No. Find humane society information here